Terms and Conditions

Booking services and Payment

Booking and payment of services, courses and events must be done through the website of Urban Mindfulness. After booking one of the trainers of Urban Mindfulness will reach out for an intake interview by phone.

Based on the information provided, the booking can be cancelled by Urban Mindfulness.

Cancellation and refund policy

Cancellation by Urban Mindfulness:

Should the course be cancelled by Urban Mindfulness prior to commencement or should the booking be cancelled based on the information provided in the interview, any paid fees will be refunded in full. However, we will not be able to compensate you for any other expenses you have incurred regarding the booked course or event.

 Cancellation by the participant:
  • If a booking is cancelled by the participant up to 4 weeks prior to the first session we will refund the full fee minus €35,- administration fee or €10,- for single-day events.
  • If a booking is cancelled by the participant at least 1 week but less than 4 weeks prior to the first session we will refund 50% of the full fee.
  • If a booking is cancelled by the participant we are unable to offer any refunds if cancelled less than 7 days prior to the first session or after the course has begun.

You must send your cancellation to us by email at info@urbanmindfulness.nl.

Session Rescheduling:

Although we understand that in some cases, due to unforeseen circumstances, participants cannot avoid missing a session of a course, it is not possible to make up for missed sessions by transferring to another of our courses to a later date.

Costs and equipment

Unless otherwise stated, all prices shown on the website are inclusive of VAT and course materials.

Confidentiality

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used for administrative purposes and will not be shared with third parties. For an in-depth policy about privacy, see out Privacy Statement.

We expect all participants to respect each other’s confidentiality and treat any information shared in the course group as confidential. If it should come to our attention that information gained in this way about another participant has been shared inappropriately or outside the group, this would be treated seriously and may result in the participant involved being asked to leave the course, in which case a refund will not be possible.

Disclaimer

None of our activities or courses intends to provide a therapeutic environment or to be a substitute for counselling, psychotherapy, or on-going medical advice from a qualified medical practitioner.  Any unresolved issues which may surface and which may warrant medical treatment, counselling or psychotherapy, will be at the participant’s own risk and expense.

Participants are at all times responsible for their own possessions; Urban Mindfulness cannot be held accountable for any loss, theft or damage of personal possessions.

Last date updated: June 1, 2018